RETURN & REFUND POLICY
Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return Eligibility
To qualify for a return, the item must be:
- Unused, unworn, and in its original condition
- In its original packaging with all tags and accessories included
Personalized, customized, or final sale items cannot be returned unless they arrive defective.
How to Request a Return
To request a return, please email us at support@hangingyard.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos or videos if the item is damaged or defective
Once your return request is approved, we will provide you with return instructions and the return warehouse address.
Return Shipping Cost
- Change-of-mind returns: Customers are responsible for return shipping costs.
- Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, we will provide a replacement, refund, or return solution at no additional cost to you.
Refund Timing
Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
If you have any questions, please contact us at support@hangingyard.com.